Pastures Way Surgery, Lewsey Farm, Luton, Bedfordshire, LU4 0PF 01582 667017

Complaints Procedure

At Pastures Way Surgery, we endeavour to give you the best service possible at all times, but there may be occasions when you feel you wish to express dissatisfaction or you need to offer constructive suggestions.

We offer an in-house procedure to deal with your concerns.  This procedure does not deal with matters of legal liability or compensation, but we hope you will use it to give us an opportunity of looking into, and if necessary correcting, any mistakes that have been made.

Using this procedure does not affect your right to complain to the NHS Luton if you so wish via the Health Authority and the South Bedfordshire Community Health Council.

In order to respect our duty of confidentiality to patients, a patient’s consent in writing will be required if a complaint is not made by that patient directly.