Pastures Way Surgery, Lewsey Farm, Luton, Bedfordshire, LU4 0PF 01582 667017

Types of Appointments

The following types of appointments can be booked (please click on the link for a description):

Our receptionists have been trained to ask you general questions so that an appropriate consultation can be arranged quickly and efficiently.  We request that patients describe their problem accurately, so that this process can work effectively.

For more information on how to make an appointment, please click here.

Same Day Appointments

These are available on the day for acute, urgent problems.  If your appointment is urgent, we advise that you ring up the surgery on 01582 667017 at 08:00 when the phone lines open.  We understand that the phone lines may be busy at this time of the day; however please persevere and a receptionist will answer the call as soon as possible.

Please be aware that you may be allocated an appointment with our Minor Illness Nurse Specialist or any Doctor.  You may be asked to speak to a Doctor or the Practice Nurse on some occasions.  For more information about the roles and qualifications of our practicing staff, please click here.

Pre-Bookable Appointments

Pre-Bookable appointments are available for chronic or ongoing, and non-urgent problems.

Please contact the reception desk in person or via telephone to pre-book an appointment with the Clinician following up the problem or request a telephone appointment with that Clinician if a pre-book appointment if it is not available.

Telephone Consultations

Telephone consultations can be made with a Doctor or the Practice Nurse.  Please be aware that receptionists will take the details of the nature of the problem and pass these onto the Clinician.

A telephone consultation with the Doctor is usually for medical advice between 12:30 and 13:00, Monday to Friday.

A telephone consultation with the Nurse is usually regarding any test results between 12:00 and 12:30, Monday to Friday.

Home Visits

Home visits will be made for people whose medical condition makes it impossible for them to attend the Surgery.  Requests for home visits should be made by calling 01582 667017 preferably before 10:00, as this would help us organise the day’s work.

Please be aware that receptionists will take the details of the nature of the problem and pass these onto the Clinician.  The Doctor on call for that day, your Community Matron or the Single Point of Contact Nurse will deal with your problem.